Customs Clearance

Customs Clearance


All animals arriving from outside the UK need to be cleared by HMRC (UK Customs) and for a small, additional fee Animal Aircare can act as the Customs Clearing Agent on your behalf.

Customs Arrivals Procedure

All import pet consignments will need to have their details processed for a UK Customs Clearance. For a small, additional charge we can undertake this process, thus providing you with a seamless service.

Should you would wish us to act as your Customs Clearing Agent upon arrival at one of our facilities, we are more than happy to provide you with a quotation. In order to do this we will require some additional information by having the attached forms completed:

Owners Declaration to HMRC Form
Download HERE

Importer’s Instruction Form
Download HERE

Please fully complete, sign and return these 2 documents to either, for our London Gatwick facility, or, for our London Heathrow facility. 

This will help us to understand the circumstances behind your pet’s entry into the UK. For example, it may be that your pet is returning to the UK from a temporary stay overseas, or perhaps you are relocating to the UK after an extended period overseas.

If you are moving your home to the UK you may be able to apply for a TOR01 (Transfer of Residence) which will allow you tax relief on your customs clearance. You can download this form here.

In the event that you are obliged to pay VAT upon arrival then we will need to know your pet´s freight charges, its present value, and how you came about owning it.