Testimonials

What The Clients Say

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“I have never experienced such a fast turnaround around time, from motivation the pet had arrived to being ready for collection it was exceptionally fast. I had to down my coffee and head over sooner than planned”.

Jayne – Paws on a plane

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“Efficient and dynamic team able to deal with last minute landings and change of delivery method. Excellent team effort and response times to collecting pets from drivers”.

Airline feedback

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“We appreciate that your unit played a huge part in settling Betty and we were so grateful for the photos and video and email updates throughout her time with you. We are just sorry we didn’t get to meet you in person to thank you for all your kindness and care for Betty. This is a recent photo of Betty with our dog Bentley, her new best friend!”

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“The opening of the new Animal Aircare Centre at Heathrow has brought the waiting times for pet clearances into the UK down considerably, which can only be a good thing for pets and owners alike. We look forward to working together.” 

Bini Thornton – Manager (Pet air)

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“Extremely helpful staff who keep all agents, owners and couriers continuously updated”

Flypets

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“The response and release times are like nothing ever experienced at Heathrow”.

Pet air

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“I’ve dealt with many offices before (admittedly not animal flying!) and you often find individuals who will go above the call of duty, but it’s rare to find a place where every single person in the team shares that attitude. So, please pass on my thanks to them all – the cats are well settled now and enjoying their new life in this (slightly cold and wet at the moment) country.

 

Nick P

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I want to thank you all so much for looking after his wellbeing at both Toronto and Gatwick. I heard at Gatwick that you let him out to stretch his legs and use the litter tray. He was also clean with a clean kennel upon my arrival. Although a stressful time (for us both) he is home now and seems to be doing well. Thank you all so much for caring, it truly means a lot to me!

Carole J – Brighton

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Thank you both very much for taking care of Ludo and ensuring that he was able to return to Ireland safely. It was great to know that he was looked after for his overnight stay in Gatwick.

Suzanne J – Dublin

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“Thank you, that’s a big help and has put my mind at ease. Thank you for your prompt reply.

Joe M – Dorset

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This is a big thank you for your clear love towards all the animals. We are home and she is out exploring her new home, came straight out of her travel box and relaxed, absolutely fantastic.

Pamela P – Cheltenham

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““Hello, I wanted to get in contact to say a huge thank you to all the help that was provided by Gatwick Animal Centre in relation to the transport of my little puppy Milo (golden Labrador). We travelled to Bermuda last Monday and while Milo was a bit shaky after the flight, it was a short-lived experience and I’m happy to report he is now terrorising our home : ) The care and attention he got was absolutely super and also the reassurances made to me. ”

Bob H – Plymouth